Several days ago, the unthinkable happened: my Furl’s 5.5mm Blackberry Candy Shop hook broke. The hook just snapped off in the middle of a spa cloth I was making. I froze. Even my PIP looked at me in wide-eyed shock. I very nearly cried. This was not supposed to happen. To make things worse, it was well past eleven o’clock at night, so I would have to utilize patience. Well, sort of, anyway. I got out my phone and emailed Furl’s support.
I’ll admit it, I was upset. No, I’ll call a spade a spade here: I was pissed. I’ve got tons of less expensive hooks. Most of them arrived in sets that cost less than this one hook did. For that kind of money, this shouldn’t have happened at all.
Okay, maybe even pissed doesn’t cover it.
But I reined it in, and sent a polite email that still managed to somewhat convey my displeasure. You see, I love to crochet. Yes, I love weaving more, but weaving is not quite as portable as crochet. Even with a small loom, there’s a bit of a production involved in becoming portable. For instance, there’d better already be a warp on the loom. You are not going to be warping a loom in the car. The logistics boggle the mind. But with crochet, I can shove a hook and a skein of yarn in my jacket pocket and go, which is what I love about it.
Within two days, I received an email of apology and shipping confirmation of a new hook. This is what that price is all about. Not only the hand-friendly design of the hook, but the customer service as well. The only thing Furl’s requested was a picture of the broken hook, which was easy enough to send, and today, my second Blackberry hook arrived, with yet another ball of yarn.
I have three of the Candy Shop hooks now, four if you count the broken one. I’m working my way through the set!